A user is experiencing video quality issues and wants to verify packet loss, jitter, and codecs in use. Where can the user find this information in the Webex App for Windows during a call?

A. Settings, Status, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+S

B. Settings, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+D

C. Help, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shift+Alt+D

D. Help, Health Checker, and press Status in the Webex App or Ctrl+Shift+Alt+S

Refer to the exhibit.
 
Users report that they cannot see the Chat Rooms icon on their Cisco Jabber clients. This feature works without issue in the lab. An engineer reviews the Cisco
IM&P and Jabber configuration and finds that the jabber-config.xml file is configured properly to support this feature. Which activity should be performed on the
IM&P server to resolve this issue?

A. Activate Cisco XCP Connection Manager in Cisco Unified Serviceability > Tools > Service Activation.

B. Restart Cisco XCP Message Archiver in Cisco Unified Serviceability > Tools > Control Center “” Feature Services.

C. Restart XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Control Center “” Network Services.

D. Activate XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Service Activation.

Which entity within the SAML Circle of Trust is responsible for providing the assertion to the client?

A. identity provider

B. service provider

C. Cisco UCM

D. LDAP

What submits credentials to the LDAP server during a call that uses SAML SSO?

A. Cisco UCM server

B. service provider

C. browser-based client

D. IdP

Using SAML 2.0 in Cisco Collaboration delegates the authentication of Cisco administrative users to which party?

A. SCIM

B. service provider

C. IdP

D. CA

Refer to the exhibit.
 
A collaboration engineer has integrated Cisco Unity Express with Cisco Unified Communications Manager Express and is experimenting with the MWI feature.
With the current configuration, no MWI change occurs when leaving new messages or after playing new messages. Which two changes are needed to correct the configuration? (Choose two.)

A. ccn subsystem sip mwi sip outcall

B. ccn subsystem sip mwi envelop-info

C. sip-ua no mwi-server mwi-server ipv4:172.16.1.254 expires 3600 port 5060 transport udp

D. ccn subsystem sip mwi sub-notify

E. sip-ua no mwi-server mwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport tcp notify

F. sip-ua no mwi-server mwi-server ipv4:172.16.1.253 expires 3600 port 5060 transport udp unsolicited

Which HTTP response code does Cisco UCM use to redirect a client to the identity provider for authentication?

A. 300

B. 301

C. 304

D. 302

When trying to send a call out of Cisco Unity Connection, what happens when enabling the transfer to an alternate contact number, located under caller input?

A. The restriction table is checked when an administrator changes the extension number via the Cisco Unity Connection admin page.

B. The restriction table is not checked when an administrator changes the extension number via the Cisco Unity Connection admin page.

C. The restriction table is not checked when a user changes the extension number via a TUI conversation.

D. The restriction table is not checked when a user changes extension number via the Cisco Unity Connection Cisco PCA page.

In the integration of Cisco Unity Connection using SIP, which SIP trunk security profile option is required for MWI to work correctly?

A. Accept out-of-dialog refer

B. Accept replaces header

C. Accept unsolicited notification

D. Accept presence subscription

An engineer is importing users into Cisco Unity Connection using AXL and discovers that some users are not listed in the import view. Which action should be taken to resolve this issue?

A. Configure the user access control group assignment to Standard CTI Enabled.

B. Configure the user digest credentials to match the user password.

C. Configure the username and password in LDAP.

D. Configure the user primary extension to their directory number.

DRAG DROP -
Drag and drop the steps from the left into the correct order on the right that describes the flow of presence updates when a user manually sets the presence status in Cisco Jabber. Not all options are used.
Select and Place:
 

Refer to the exhibit.
 
Calls that are not answered by the user are for the location. If the user at extension 11112222 does not have a voice mailbox, which rule is utilized when Cisco
Unity Communication receives the forwarded call?

A. NewYork_AA

B. Attempt Sign In

C. Arizona_AA

D. Opening_Greeting

Which operating system is supported for smart card-based authentication on Jabber and Cisco UCM platforms?

A. Windows

B. Linux

C. Chrome OS

D. Mac OS

Refer to the exhibit.
 
User A tries to log in to the Cisco Jabber client, the login works fine, but the user cannot see their self-presence or other users' presence in their contact list. The administrator checks the Cisco IM and Presence Server logs and sees an issue. What is the issue, and how does it get resolved?

A. The user credentials are incorrect; ask the user to change the credentials.

B. The user is duplicated in another Cisco IM and Presence cluster; unassign the user from the duplicate IM and Presence cluster.

C. Presence has stopped working for the user; unassign and reassign the end-user to Cisco IM and Presence.

D. The Cisco IM and Presence Server has CPU/memory issues; restart the IM and Presence Server.

Users in a company have access to voice calling and voicemail from desktop phones. As the company transitions to remote work, users are utilizing the Cisco Jabber client through Mobile and Remote Access to access company phone services. Users cannot access voicemail through the Cisco Jabber client, even though voicemail is functioning in the office on the desk phone. Cisco Jabber works with IM and Presence, including calling through Mobile and Remote Access. What is the cause of the issue?

A. Cisco Unity Connection is missing from the internal Cisco UCM mobility profiles.

B. Cisco Unity Connection is missing from the internal Expressway-C clusters.

C. Cisco Unity Connection is missing from the internal Cisco UCM clusters.

D. Cisco Unity Connection is missing from the Expressway-E clusters for external communication.

An end user opened a ticket, stating that before logging in to Jabber for Windows, a warning is displayed that a server certificate has expired. Which two certificates must be verified on the Cisco Unified Communications Manager and IM&P deployment? (Choose two.)

A. capf on Cisco Unified CM

B. cup-xmpp on IM&P

C. callmanager on Cisco Unified CM

D. tomcat on Cisco Unified CM

E. cup on IM&P

An administrator is troubleshooting a Cisco Jabber Deskphone Control issue. Which CTI event from the log denotes that the request from Jabber to CTI Manager must the administrator check?

A. CTI ProviderOpenRequest

B. CTI OpenRequest

C. CTI AvailableRequest

D. CTI ProviderRequest

DRAG DROP
-
An engineer must enable push notifications within Cisco UCM and the Cisco IM and Presence service cluster. The engineer has already signed into the Unified Communications Manager publisher node. Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration.
 

Which two are two-factor authentication methods? (Choose two.)

A. hardware token

B. WebView2

C. OAuth

D. biometrics

E. username and password

A collaboration engineer restored a failed primary node of an active/standby IM and Presence subcluster with the Server Recovery Manger set to defaults. The engineer notices that the user is still assigned to the secondary server. Which action resolves this issue?

A. Wait for 30 minutes for automatic fallback to occur.

B. Restart the services on the primary server.

C. Modify the DNS SRV records to point back to the primary server.

D. Select the Fallback button under Presence Redundancy Group Configuration.

How is automatic fallback enabled on a Cisco IM and Presence server?

A. In IM and Presence Service Parameter Configuration > Cisco Server Recovery Manager, change the Failover parameter to True.

B. In Communications Manager Service Parameter Configuration > Cisco Server Recovery Manager, change the Enable Automatic Fallback parameter to True.

C. Automatic fallback is enabled by default.

D. In the Presence Redundancy Group Configuration > Cisco Unified Communications Manager, check the Enable Automatic Fallback parameter.

An administrator is troubleshooting an issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press “0”. However, the callers can leave messages for users when they get a user’s mailbox. Internal callers to the Auto-Attendant are experiencing the same issue. Which two areas should the administrator verify that Cisco Unity Connection is receiving the caller’s keypresses? (Choose two.)

A. Cisco UCM CallManager Traces

B. Cisco UCM CDR Records

C. Cisco Unity Connection Packet Capture

D. Cisco Unity Connection Media (Wave) Traces

E. Cisco Unity Connection Remote Port status Monitor

What are two authentication mechanisms for identity provider authentication? (Choose two.)

A. UID

B. PKI/CAC

C. ACS

D. password only

E. Kerberos

An engineer is configuring Cisco Unified IM and Presence on-premises SIP Federation. The IM and Presence Service node cannot find the external domain using DNS SRV. Assuming the DNS SRV configuration is correct, what should the engineer configure next to resolve this issue?

A. A static route that points to the internal interface of the external domain.

B. A static route that points to the external interface of the external domain.

C. A static route on the external domain points to the external interface.

D. A dynamic route on the external domain that points to the internal interface.

The collaboration infrastructure of a large company was hacked, which lead to toll fraud and a bill that was substantially higher than usual. An engineer must configure Cisco Unity Connection to block all calls to international phone numbers and numbers that contain 10 digits and begin with 0. Which two rules must be configured in the Unity Connection restriction table? (Choose two.)

A. 9!

B. 0?????????

C. 0XXXXXXXXX

D. 9*

E. 0-9*

SAML SSO is enabled in Cisco Unified Communications Manager. What happens when a browser-based client attempts to access a protected resource on a service provider?

A. The browser follows the redirect and issues an HTTPS GET request to the IdP.

B. The IdP checks for a valid browser session.

C. The service provider generates a SAML authentication request.

D. The SAML request is maintained as a query parameter in the GET request.

Refer to the exhibit. A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user reports that they cannot control their Cisco 8845 IP Phone from the Cisco Jabber client. Which configuration addition to the end user profile resolves the issue?

A. “Standard CTI allows control of phones supporting Xfer and conf” and the “Standard CTI Enabled” group.

B. “Standard CTI allows control of all devices” and the “Standard CTI Enabled” group.

C. “Standard CTI allows control of phones supporting rollover mode” and the “Standard CTI Enabled” group.

D. “Standard CTI secure connection” and the “Standard CTI Enabled” group.

Refer to the exhibit. A company integrated their newly deployed Cisco Jabber over Mobile and Remote Access with Cisco Unity Connection for voicemail access, but users must manually enter their voicemail credentials each time they log in to Cisco Jabber. Which action resolves the issue?

A. Create a UC Service and Service Profile for Unity Connection.

B. Add Cisco UCM as an Authz Server on Unity Connection.

C. Add the Unity Connection Service Profile to the end users in Cisco UC Manager.

D. Add Unity Connection in the Expressway-C.

A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients. Users report that they receive the error message “cannot find your services automatically.” All users on the corporate network with an on-premises Cisco IM and Presence server report this issue. Which action resolves the issue?

A. Set the AUTHENTICATOR CLI argument for the Jabber clients.

B. Add _collab-edge SRV records to the external DNS server.

C. Add _cisco-uds and _cuplogin A records to the internal DNS server.

D. Add _cisco-uds and _cuplogin SRV records to the internal DNS server.

An engineer needs to configure calendar integration between Microsoft Exchange and a Cisco IM and Presence server. The engineer created the resource mailboxes and now needs to add impersonation. Which command accomplishes this task using the Exchange Management Shell from Microsoft Exchange?

A. Add-ADPermission -Identity (Get-OrganizationConfig) .DistinguishedName -Group (Get-User -Identity User | select-Group) .identity -ExtendedRights Receive-As

B. Add-ADPermission -Identity (Get-OrganizationConfig) .DistinguishedName -Group (Get-User -Identity User | select-object) .identity -ExtendedRights Receive-As

C. Add-ADPermission -Identity (Get-OrganizationConfig) .DistinguishedName -Policy (Get-User -Identity User | select-object) .identity -ExtendedRights Receive-As

D. Add-ADPermission -Identity (Get-OrganizationConfig) .DistinguishedName -User (Get-User -Identity User | select-object) .identity -ExtendedRights Receive-As

Refer to the exhibit.
 
Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database. Users report that the Chat Rooms icon is missing from their Cisco Jabber clients. Which action should the administrator take to resolve this issue?

A. Start the Cisco XCP Message Archiver.

B. Restart the Cisco XCP Directory Service.

C. Start the Cisco XCP Text Conference Manager.

D. Restart the Cisco XCP XMPP Federation Connection Manager.

A collaboration engineer is configuring LDAP integration for Cisco Unity Connection. The engineer has enabled the appropriate services and has completed the LDAP setup and LDAP directory configuration administrative pages in Cisco Unity Connection. The engineer has also completed a Full LDAP synchronization. What must the engineer do next to have the LDAP users appear in the Cisco Unity Connection Users page?

A. Restart the Cisco DirSync service.

B. Configure the LDAP authentication settings under LDAP – LDAP Authentication.

C. Synchronize the user accounts under Users – Synch Users.

D. Import the user accounts under Users – Import Users.

An engineer is configuring XMPP federation on the Cisco IM and Presence server and has changed the security settings to TLS Optional on one node in the cluster. What is the next step in the configuration process?

A. Restart the Cisco XCP Router.

B. Restart the Cisco Presence Engine.

C. Start the Cisco DB Replicator.

D. Start the Cisco Replication Watcher.

A Cisco Unified IM and Presence version 11.5.1 on-premises deployment of instant messaging with a capacity of 50,000 users includes the multiple device messaging feature. Each of the 30,000 users has 3 Jabber clients. The customer reports that messages are not being received on all 3 clients. What should the administrator do to resolve this issue?

A. Increase capacity to 90,000+ to match the number of Jabber clients.

B. Increase capacity to 60,000 users to service all Jabber clients.

C. Increase capacity to 72,000 users to service all Jabber clients.

D. Increase capacity to 30,000 users to match the number of Jabber clients.

A user complains that incoming calls are being forwarded to another extension before being transferred to voicemail. The user expects calls to be transferred to their voicemail faster if they do not answer the phone. The administrator is managing calls with the supervised transfer option on a Cisco Unity Connection call handler. What should the administrator change to resolve this issue?

A. T302 Timer

B. Rings to Wait

C. Release to switch

D. No Answer Ring Duration (seconds)

An engineer must create a Cisco Jabber installation switch. The engineer created the installation file and named it CiscoJabberSetup.msi. Which CLI command installs Jabber silently on a Windows machine and deletes any existing bootstrap?

A. msiexec.exe /i CiscoJabberSetup.msi /silent CLEAR=0

B. msiexec.exe /t CiscoJabberSetup.msi /s CLEAN=1

C. msiexec.exe /t CiscoJabberSetup.msi /silent CLEAN=1

D. msiexec.exe /i CiscoJabberSetup.msi /quiet CLEAR=1

Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?

A. The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.

B. The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

C. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified Attendant Console versions match.

D. The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified CM versions.

In Digital Network Cisco Unity Connection clusters, each site transmits and receives messages for the recipients based on which protocol?

A. SMTP

B. IMAP

C. SCCP

D. SIP

A collaboration engineer configures Cisco UCM and Cisco IM and Presence to support Cisco Jabber clients. The base configuration is complete. The engineer successfully used all the Jabber features on a test client but received certificate alerts when signing in. The engineer now wants to ensure that end users do not receive certificate alerts at login. Which self-signed certificate must be replaced with a CA-signed certificate to achieve this goal? (Choose two.)

A. IPsec

B. cup-xmpp-s2s

C. cup

D. cup-xmpp

E. Tomcat

A collaboration engineer troubleshoots an issue with Cisco IM and Presence federated with Microsoft Skype for Business. A Cisco Jabber user reports being unable to see the presence status of a user on Microsoft Skype for Business when searching for the Microsoft user. Which action resolves this issue?

A. Have the Jabber user add the Skype for Business user to the Jabber contact list.

B. Disable TLS for the federation.

C. Add a static route on Cisco IM and Presence to the Skype for Business domain.

D. Configure the federation to use the XMPP protocol.

An engineer is configuring a Cisco Voicemail Organization. How many links will be configured between two Cisco Unity Connection clusters?

A. one

B. two

C. three

D. four

Refer to the exhibit.
 
A collaboration engineer is troubleshooting Cisco Jabber for Windows login issues for clients on a corporate network with an on-premises Cisco IM and Presence server. This issue is impacting all users. Which action resolves the issue?

A. Add the host “imp-pub” to the proxy exceptions list on the users’ Windows computers.

B. Restore network connectivity to host “imp-pub”.

C. Restart the IM and Presence services on the host “imp-pub”.

D. Change the DNS SRV record to point to the Cisco UCM node instead of the IM and Presence node.

DRAG DROP -
Drag and drop the events for an on-premises Jabber SAML SSO flow from the left into the correct order on the right.
Select and Place:
 

Which authentication method allows a user to log in to an SSO-enabled Cisco Unified Communications application by utilizing a Microsoft Windows login, thereby not requiring any credentials to be entered?

A. Smart Card

B. OAuth

C. form-based

D. Kerberos

Refer to the exhibit.
 
A customer reports that after a network failure, all of the Cisco Jabber clients are not switched back to their home nodes. An engineer determines that the primary
Cisco IM&P server is in Failed Over state. Which two actions should be performed to bring the system back to operational state and to prevent future occurrences? (Choose two.)

A. Advise all users to re-login to their Jabber clients.

B. Confirm that both IM&P servers are configured in the Presence Redundancy Group configuration pane.

C. Perform a restart of the IM&P primary server to force fallback.

D. Click the Fallback button in the Server Action pane.

E. Set the Automatic Failover parameter in the Server Recovery Manager Service Parameters to the value True.

Refer to the exhibit.
 
Users connected to the internal network report a "Cannot communicate with the server" error while trying to log in to Cisco Jabber using auto service discovery.
The Jabber diagnostics and the SRV record configuration are as shown in the exhibit. The host cucm1.ccnp.cisco.com is correctly resolved by the user desktops with the Cisco Unified Communications Manager IP address. Why is the user not able to log in?

A. SRV protocol is not set up correctly. It should be _tls instead of _tcp.

B. Marking weight as 0 on the SRV record makes it inactive, so Jabber cannot discover the Cisco Unified CM.

C. The port specified on the SRV record is wrong.

D. The domain ccnp.cisco.com does not exist on the DNS server.

DRAG DROP
-
Drag and drop the steps for SAML SSO authentication from the left into the order on the right.
 

Which Cisco IM and Presence service must be activated and running for IM Presence to successfully integrate with Cisco Unified Communications Manager?

A. Cisco DHCP Monitor Service

B. Cisco AXL Web Service

C. Self-Provisioning IVR

D. Cisco XCP Authentication Service

What are two Cisco Jabber 12.6 on-premises deployment types that can be run on a Windows-enabled PC? (Choose two.)

A. Contact Center Agent

B. IM-only

C. multicloud-based

D. Full UC

E. cloud-based

Refer to the exhibit. Users report that they cannot use the voicemail option in Cisco Jabber, but other features work as expected. An engineer verifies that all the services are running on the Cisco Unity Connection server and that voicemail is reachable by using a phone device. The UC Service Information settings for Voicemail are associated to a service profile used by all users. What is the cause of the issue?

A. The protocol must be HTTPS.

B. The IP address is misconfigured.

C. The name does not represent the FQDN of the server

D. The port must be 443.