An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?

A. SSID

B. DHCP

C. Firewall

D. SSD

A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Choose two.)

A. USB

B. PXE

C. Optical media

D. Partition

E. Boot record

F. SMB

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

A. Scan for malware and ransomware.

B. Perform a system restore.

C. Check the network utilization.

D. Update the antivirus software.

A technician receives a personal text message while troubleshooting a customer's P

A. The technician does not reply to the message and continues troubleshooting. Which of the following best describes the technician’s actions?

B. Avoiding distractions

C. Presenting a professional appearance

D. Setting and meeting timelines

E. Projecting con dence

A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: insuficient storage space. While analyzing the phone, the technician does not discover any third-party applications or photos. Which of the following is the best way to resolve the issue?

A. Exchange the device for a newer one.

B. Upgrade the onboard storage.

C. Allocate more space by removing factory applications.

D. Move factory applications to external memory.

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following lesystems will the technician MOST likely use?

A. FAT32

B. ext4

C. NTFS

D. exFAT

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

A. MDM

B. EULA

C. IRP

D. AUP

A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware?

A. A system patch disabled the antivirus protection and host firewall.

B. The system updates did not include the latest anti-malware definitions.

C. The system restore process was compromised by the malware.

D. The malware was installed before the system restore point was created.

Which of the following macOS features provides the user with a high-level view of all open windows?

A. Mission Control

B. Finder

C. Multiple Desktops

D. Spotlight

A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

A. DNS

B. IPS

C. VPN

D. SSH

Which of the following script types is used with the Python language by default?

A. .ps1

B. .vbs

C. .bat

D. .py

A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason?

A. The computer is running Windows Home.

B. The user did not sign the end user license agreement.

C. The user disabled the User Account Control.

D. An antivirus application is blocking access.

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the MMC console. Which of the following is the NEXT step the technician should take to resolve the issue?

A. Run the antivirus scan.

B. Add the required snap-in.

C. Restore the system backup.

D. Use the administrator console.

A user's iPhone was permanently locked alter several failed login attempts. Which of the following will restore access to the device?

A. Fingerprint and pattern

B. Facial recognition and PIN code

C. Primary account and password

D. Secondary account and recovery code

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

A. Remove the microphone from the USB hub and plug it directly into a USB port on the P

B. Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C. Delete the microphone from Device Manager and scan for new hardware.

D. Replace the USB microphone with one that uses a traditional 3.5mm plug.

Which of the following is used to explain issues that may occur during a change implementation?

A. Scope change

B. End-user acceptance

C. Risk analysis

D. Rollback plan

A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to become unavailable to the general public. Which of the following attacks is occurring?

A. Zero day

B. SQL injection

C. Cross-site scripting

D. Distributed denial of service

Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?

A. Data integrity form

B. Valid operating system license

C. Documentation of an incident

D. Chain of custody.

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

A. Quarantine the computer.

B. Disable System Restore.

C. Update the antivirus software definitions.

D. Boot to safe mode.

After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state?

A. Enable System Restore.

B. Disable System Restore.

C. Enable antivirus.

D. Disable antivirus.

E. Educate the user.

A technician is unable to join a Windows 10 laptop to a domain. Which of the following is the MOST likely reason?

A. The domain’s processor compatibility is not met.

B. The laptop has Windows 10 Home installed.

C. The laptop does not have an onboard Ethernet adapter.

D. The laptop does not have all current Windows updates installed.

A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?

A. Implementing a support portal

B. Creating a ticketing system

C. Commissioning an automated callback system

D. Submitting tickets through email

The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do NEXT to troubleshoot the issue?

A. Calibrate the phone sensors.

B. Enable the touchscreen.

C. Reinstall the operating system.

D. Replace the screen.

Which of the following only has a web browser interface?

A. Linux

B. Microsoft Windows

C. iOS

D. Chromium

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

A. Requiring strong passwords

B. Disabling cached credentials

C. Requiring MFA to sign on

D. Enabling BitLocker on all hard drives

A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

A. EULA

B. PII

C. DRM

D. Open-source agreement

A technician receives a call from a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

A. SSH

B. VPN

C. VNC

D. RDP

A user installed a new computer game. Upon starting the game, the user notices the frame rates are low. Which of the following should the user upgrade to resolve the issue?

A. Hard drive

B. Graphics card

C. Random-access memory

D. Monitor

A macOS user is installing a new application. Which of the following system directories is the software most likely to install by default?

A. /etc/services

B. /Applications

C. /usr/bin

D. C:Program Files

A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?

A. Keyboard

B. Touch pad

C. Ease of Access Center

D. Display settings

Which of the following operating systems can allow users to have access to the source code, can host various server applications, and can be command line only?

A. Windows

B. macOS

C. Linux

D. Chrome OS

A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M.

A. R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue?

B. Boot order

C. Malware

D. Drive failure

E. Windows updates

A user received the following error upon visiting a banking website:
The security certificate presented by this website was issued for a different website's address.
A technician should instruct the user to:

A. clear the browser cache and contact the bank.

B. close out of the site and contact the bank.

C. continue to the site and contact the bank

D. update the browser and contact the bank.

Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop?

A. gpedit

B. gpmc

C. gpresult

D. gpupdate

A user reported that a laptop's screen turns off very quickly after sitting for a few moments and is also very dim when not plugged in to an outlet. Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

A. Power Plans

B. Hibernate

C. Sleep/Suspend

D. Screensaver

A developer receives the following error while trying to install virtualization software on a workstation:
VTx not supported by system -
Which of the following upgrades will MOST likely x the issue?

A. Processor

B. Hard drive

C. Memory

D. Video card

Which of the following is a data security standard for protecting credit cards?

A. PHI

B. NIST

C. PCI

D. GDPR

Which of the following Wi-Fi protocols is the MOST secure?

A. WPA3

B. WPA-AES

C. WEP

D. WPA-TKIP

A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

A. Reimage the computer.

B. Replace the system RAM.

C. Reinstall and update the failing software.

D. Decrease the page file size.

A technician received a call from a user who clicked on a web advertisement. Now, every time the user moves the mouse, a pop-up displays across the monitor. Which of the following procedures should the technician perform?

A. Boot into safe mode.

B. Perform a malware scan.

C. Restart the machine.

D. Reinstall the browser.

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department, which resides in a non- domain environment. Which of the following would be the BEST method to protect against unauthorized use?

A. Implementing password expiration

B. Restricting user permissions

C. Using screen locks

D. Disabling unnecessary services

A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

A. Lock all devices in a closet.

B. Ensure all devices are from the same manufacturer.

C. Change the default administrative password.

D. Install the latest operating system and patches.

Which of the following would most likely be used in a small office environment?

A. Print server

B. Virtualization

C. Domain access

D. Workgroup

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

A. Full

B. Non-parity

C. Differential

D. Incremental

A technician is configuring a new Windows laptop. Corporate policy requires that mobile devices make use of full disk encryption at all times.
Which of the following encryption solutions should the technician choose?

A. Encrypting File System

B. File Vault

C. BitLocker

D. Encrypted LVM

Which of the following macOS features can help a user dose an application that has stopped responding?

A. Finder

B. Mission Control

C. System Preferences

D. Force Quit

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

A. Bridge the LAN connection between the laptop and the desktop.

B. Set the laptop configuration to DHCP to prevent conflicts.

C. Remove the static IP configuration from the desktop.

D. Replace the network card in the laptop, as it may be defective.

The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected?

A. The contents of the text comptia.txt will be replaced with a new blank document.

B. The contents of the text comptia.txt would be displayed.

C. The contents of the text comptia.txt would be categorized in alphabetical order.

D. The contents of the text comptia.txt would be copied to another comptia.txt file.

Which of the following is a proprietary Cisco AAA protocol?

A. TKIP

B. AES

C. RADIUS.

D. TACACS+

A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?

A. High availability

B. Regionally diverse backups

C. On-site backups

D. Incremental backups