A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

A. Network tap

B. Punchdown tool

C. Toner probe

D. Crimper

A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?

A. Virtual network

B. Application virtualization

C. Cross-platform virtualization

D. Virtual sandbox

E. Virtual desktop

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

A. SCADA

B. Sandbox

C. Honeypot

D. Hybrid cloud

A technician is diagnosing the cause of the degraded status of a RAID 5 array of five HDDs. Which of the following steps should the technician complete first?

A. Review the RAID log.

B. Reseat the RAID controller.

C. Reconnect the RAID cables.

D. Upgrade the RAID firmware.

Which of the following is the primary function of a DNS service?

A. To dynamically assign network addresses to hosts

B. To translate domain names to IP addresses

C. To authenticate users to remote servers

D. To serve files over the network

A PC's boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first?

A. Clone the drive to another one.

B. Access the Device Manager.

C. Download the drive manufacturer’s diagnostic tool.

D. Uninstall the drive in the Device Manager.

E. Replace the drive with a new one.

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be
EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

A. Coaxial

B. Shielded Cat 6

C. Plenum Cat 5e

D. multimodefiber

A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

A. Duplex

B. Collate

C. Landscape

D. Transparency

A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

A. SCSI

B. NAC

C. SAN

D. WISP

Which of the following standards supports MIMO technology?

A. 802.11a

B. 802.11b

C. 802.11g

D. 802.11n

Which of the following devices is capable of dynamically distributing an IP address?

A. Hub

B. Switch

C. Injector

D. Router

New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

A. configure appropriate settings within the BIOS.

B. Replace the RAM.

C. Modify the boot.ini file.

D. Install the required drivers through the Control Panel.

Which of the following describes the main difference between T568A and T568B cabling standards?

A. The T568B data transfer rate is higher than T568

B. The green and the orange cables are interchanged.

C. T568A is used in blue cables, and T568B is used in green cables.

D. The standards use different cable connectors.

Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

A. Orientation

B. Duplex

C. Quality

D. Print tray

Which of the following describes the BEST use case for a client-side hypervisor?

A. For a software developer who is required to test an application in many environments . When the data center environment is out of resources for a new server

B. As a cost-saving measure to allow multiple users on one computer

C. To provide a backup to cloud-based solutions during internet failures

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

A. Line conditioner

B. AC voltage regulator

C. Uninterruptible power supply

D. Cloud storage backup

A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

A. Incorrect data source

B. Incorrect resolution settings

C. Physical cabling issues

D. Incorrect refresh rate

E. Display burn-in

A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic. Which of the following cloud technologies could be dynamically assigned to mitigate this issue?

A. High availability

B. Shared resources

C. Metered utilization

D. Rapid elasticity

A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone?

A. Wi-Fi

B. Hotspot

C. Bluetooth

D. Location

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

A. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

B. The printhead is too hot. Adjust the temperature down and retry printing.

C. The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.

D. The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?

A. Antistatic cloth

B. Compressed air

C. Cleaning wipe

D. Soap and water

Which of the following twisted pair cables supports 10GBASE-T data transmission speed?

A. Cat 3

B. Cat 5

C. Cat 5e

D. Cat 6a

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device.
Which of the following will correct this audio issue?

A. Replacing the speakers

B. Increasing the volume

C. Enabling the audio device

D. Updating the driver

A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?

A. GPU

B. HDD

C. RAM

D. CPU

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

A. Digitizer issues

B. Overheating

C. Broken screen

D. Malware

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?

A. Escalate the ticket to a higher level to resolve the email server issue.

B. Test a theory to determine the cause of the email server issue.

C. Establish a theory of probable cause for the email server issue.

D. Create a plan of action to resolve the email server issue.

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

A. Contact the user’s home ISP.

B. Give the user a dock to use at home.

C. Disable network security settings.

D. Enable the wireless adapter.

Multiple users contact the help desk to report issues with the network leshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?

A. Defragment the files on the network share.

B. Ask the users to perform a network speed test.

C. Check the RAID drive status LEDs.

D. Start the process of rebuilding the array.

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

A. 1000W 24-pin modular power supply

B. 220VAC 9000J surge protector

C. 500W redundant power supply

D. 2000VA uninterruptible power supply

An administrator is replacing a cable that uses a DB9 connector. Which of the following cables is the administrator replacing?

A. Parallel

B. Serial

C. Optical

D. USB

Which of the following is an aspect of using client-side virtualization?

A. Cross-platform network support

B. Legacy software support

C. Multiuser software development

D. Minimized resource consumption

A help desk technician receives a ticket regarding a non-functioning printer. The ticket states the printer is no longer producing legible prints, and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?

A. Driver

B. Fuser

C. Access control list

D. Malware

A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting?

A. Update all of the firmware.

B. Roll back all of the recent updates.

C. Review the system event log.

D. Search for the error on the internet.

A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?

A. CDMA

B. PRL

C. MDM

D. GPS

A customer reports that a printer is only printing misaligned images. Which of the following should the technician do to correct the issue?

A. Clean the printheads.

B. Perform a calibration.

C. Replace the ink cartridge.

D. Scan the document.

A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Choose two.)

A. Check the expiration date of the cartridge.

B. Ensure the cartridge is the correct model.

C. Open the toner compartment.

D. Remove the sealing tape.

E. Run the cleaning utility.

F. Calibrate the printer.

A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer implement? (Choose two.)

A. High availability

B. Elasticity

C. Cold storage

D. Machine learning

E. Metered utilization

F. Virtualization

To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

A. Access point

B. Patch panel

C. Hub

D. Firewall

E. Wall jack

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

A. Satellite

B. DSL

C. Fiber

D. Hotspot

A technician needs to test a new USB headset for videoconference calls. Audio playback is working as expected, but sound from the microphone is not being recorded. The Device Manager and Sound settings show the microphone is installed. Which of the following should the technician do next?

A. Examine the application and device mute controls.

B. Connect the headset to a different USB port.

C. Check the device’s driver release date.

D. Increase the speaker volume setting.

A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?

A. Change the input source selection on the monitor.

B. Check to see whether the UEFI setting for PCIe graphics is enabled.

C. Install a higher wattage power supply.

D. Test the new graphics card with an HDMI to DVI adapter.

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

A. USB-C

B. Lightning

C. miniUSB

D. DisplayPort

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

A. 0

B. 1

C. 5

D. 10

A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router?

A. 10.1.50.30

B. 19.45.7.28

C. 169.254.168.10

D. 172.22.40.6

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

A. Isolation

B. Authentication

C. Hardening

D. Authorization

A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest o cial drivers for the device?

A. Download the drivers from the vendor’s website.

B. Allow the OS to install the drivers automatically.

C. Utilize a third-party, non-OEM driver.

D. Run the autoinstall C

E.

A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to resolve the issue?

A. Replace the toner.

B. Contact the vendor.

C. Clean the rollers.

D. Replace the paper.

A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?

A. USB-C

B. Serial

C. Lightning

D. NFC

Which of the following would be the BEST reason to use a virtual machine as a sandbox?

A. To test new software in a safe environment

B. To increase the efficient use of computing resources

C. To run multiple machines on the same hardware

D. To have dedicated hardware for a single system

A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday. Which of the following is the most likely reason for this error?

A. The HDD is malfunctioning.

B. The mouse and keyboard are not connected.

C. A misconfigured boot device is in the BIOS

D. The network cable is unplugged.