Using the output below:
IPv4 Address: 172.25.1.39 -
Subnet Mask: 255.255.255.0 -
Router: 172.25.1.252 -
Name Server: 172.25.1.4 -
Which of the following is the default gateway?

A. 172.25.1.252

B. 172.25.1.39

C. 172.25.1.4

D. 255.255.255.0

A customer has a Wi-Fi-capable laptop to use when traveling for work. Which of the following will allow the laptop to stay connected when the user travels?

A. Cellular card

B. Wi-Fi extender

C. Bluetooth

D. GPS

A technician is replacing a failed drive in a RAID 5 array. Which of the following is the first step the technician should take before hot swapping the drive out of the array?

A. Document the replacement date.

B. Shut down the array.

C. Safely dispose of the failed drive.

D. Perform a full backup.

In a SOHO environment, a user wants to make sensitive scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device?

A. Scan to email

B. ADF tray

C. PCL

D. SMB share

Which of the following should a user do FIRST when upgrading the power supply on a gaming PC?

A. Update the BIOS

B. Disconnect the system memory

C. Check the wattage rating

D. Reseat the graphics card

A technician is preparing to set up a gaming computer with the following components:
Discrete, high-end graphics card
Video capture card
High-end processor
Multiple hard drives
USB 3.0 hub
Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?

A. Redundant power supply

B. Modular power supply

C. 20-pin vs. 24-pin power adapter

D. Power supply wattage rating

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request?

A. SATA SSD

B. SATA HDD

C. M.2 PCIe NVMe SSD

D. PCIe SATA HDD

A technician needs to provide data redundancy on a user's workstation. Which of the following RAID levels provides redundancy with the FEWEST disks?

A. RAID 0

B. RAID 1

C. RAID 5

D. RAID 10

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can
BEST accomplish the company's goals?

A. SaaS

B. IaaS

C. ISP

D. SDN

A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

A. 1000W 24-pin modular power supply

B. 220VAC 9000J surge protector

C. 500W redundant power supply

D. 2000VA uninterruptible power supply

A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which of the following steps should the technician perform FIRST? (Choose two.)

A. Check the version of the HDMI cable.

B. Check the input source.

C. Set up the desktop for DVI.

D. Replace the HDMI cable.

E. Install OS updates.

F. Initiate a system restore.

A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

A. DiskPart

B. Diskmgmt

C. Disk Cleanup

D. BitLocker

A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

A. Worn rollers

B. Page orientation

C. Tray settings

D. Multipage misfeed

A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?

A. CPU 2.5GHz – 4 cores 16GB DDR4 RAM 1TB SSD

B. CPU 3.2GHz – 1 core 16GB DDR4 RAM 4TB SSD

C. CPU 2.5GHz – 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5

D. CPU 3.2GHz – 4 cores 8GB DDR4 RAM 500GB HDD

A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?

A. Perform a RAM upgrade.

B. Replace the laptop’s hard drive.

C. Bench test the laptop.

D. Run a firmware update.

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

A. RAID

B. SSD

C. S.M.

D. R.T

E. HDD

A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?

A. GPU

B. HDD

C. RAM

D. CPU

Which of the following are benefits of application virtualization? (Choose two.)

A. The network works more quickly.

B. Applications are easier to learn.

C. RAM works more efficiently.

D. The overall IT cost goes down.

E. OS performance is superior.

F. Upgrading applications is easier.

A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?

A. SMB settings

B. User authentication

C. Audit logging

D. Wired connection

A technician needs to test a new USB headset for videoconference calls. Audio playback is working as expected, but sound from the microphone is not being recorded. The Device Manager and Sound settings show the microphone is installed. Which of the following should the technician do next?

A. Examine the application and device mute controls.

B. Connect the headset to a different USB port.

C. Check the device’s driver release date.

D. Increase the speaker volume setting.

To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

A. Access point

B. Patch panel

C. Hub

D. Firewall

E. Wall jack

A restaurant calls the support line about its 3in (2.5cm) point-of-sale printer that is only printing fully black receipts. Which of the following should the technician check in order to resolve the issue? (Choose two.)

A. Power supply

B. Humidity

C. Rollers

D. Fuser

E. Heating element

F. Room temperature

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

A. Satellite

B. DSL

C. Fiber

D. Hotspot

A regularly used laser printer is printing vertical lines on each page. Which of the following should the technician do first?

A. Lower the printing contrast.

B. Change the paper type.

C. Install a new fuser.

D. Replace the toner cartridge.

A technician made several upgrades to a computer and then determined the power supplied by the PSU is insuficient. Which of the following would MOST likely cause the insu ciency? (Choose two.)

A. Replacing the HDD with an SSD

B. Upgrading the firmware

C. Adding an optical drive

D. Adding more RAM

E. Adding a CMOS battery

F. Upgrading the graphics card

A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?

A. System on a chip

B. Accelerometer

C. Digitizer

D. Gyroscope

A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

A. Fiber

B. Cable

C. DSL

D. Satellite

A user is attempting to connect a streaming media device to a hotel's free wireless internet. However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet?

A. Connecting to the hotspot on the user’s device

B. Disabling the Wi-Fi security on the device

C. Asking the hotel to disable the captive portal on the Wi-Fi

D. Adjusting the date and time stamps on the device to reflect another country

A PC's boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first?

A. Clone the drive to another one.

B. Access the Device Manager.

C. Download the drive manufacturer’s diagnostic tool.

D. Uninstall the drive in the Device Manager.

E. Replace the drive with a new one.

An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

A. Hybrid HHD/SSD

B. 5,400rpm HDD

C. 7,200rpm HDD

D. NVMe SDD

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

A. SCSI

B. eSATA

C. PCIe

D. NVMe

A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS, but the issue persists. Which of the following is the MOST likely cause of the issue?

A. Water damage

B. Incorrect OS version

C. Faulty battery

D. Damaged charging port

A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?

A. Rapid elasticity

B. RAID

C. High availability

D. Shared resources

A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

A. Verify S.M.

B. R.T. operation on the RAID card.

C. Replace the failed drive while users are connected.

D. Physically clean the HDDs and connectors.

E. Shut down the server and check the RAID controller’s status.

A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?

A. The memory

B. The storage device

C. The integrated keyboard

D. The battery

An internet service provider is delivering service through a copper medium with shared customer bandwidth. Which of the following services has most likely been installed?

A. Fiber

B. Cable

C. NIC

D. DSL

When a page that was printed on a laser printer is touched, the image on the paper smears. Which of the following is MOST likely the cause of this issue?

A. Duplexing assembly

B. Fuser

C. Toner

D. Transfer belt

A technician is setting up a home network with the following requirements:
· Automatic distribution of IP addresses
· Internet access
Which of the following should the technician configure? (Choose two.)

A. DHCP

B. APIPA

C. VPN

D. Public IP addresses

E. Gateway

F. Static IP addresses

A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue?

A. NFC

B. Bluetooth

C. Wi-Fi

D. Lightning adapter

Which of the following is the PRIMARY security concern with virtual machine escape?

A. Cross-site scripting

B. Compromising the hypervisor

C. Overutilization of resources

D. Rogue virtual machines installed on the hypervisor

A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.)

A. Checked S.M.

B. R.T. information

C. Made sure the replacement drive was compatible

D. Ran CHKDSK

E. Reseated the HDD connector

F. Increased the page file size

G. Updated the firmware

Which of the following devices would a punchdown tool MOST likely be utilized on?

A. Cable modem

B. Managed switch

C. PoE injector

D. Patch panel

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satis es this requirement?

A. mSATA SSD

B. M.2 NVMe SSD

C. 2.5 SATA SSD

D. 2.5 SAS HHD

A specific printer frequently experiences paper jams. A technician inspects the printer and finds that the paper is still partially in the paper tray when the printer jams. Which of the following should the technician check FIRST?

A. Fuser

B. Duplexing assembly

C. Toner

D. Pickup roller

A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

A. Reinstall the HDD drivers.

B. Rebuild the RAI

C. Replace the failed drives.

D. Restart the system.

Which of the following types of devices MOST often uses a Thunderbolt cable?

A. Linux PC

B. Android mobile

C. Apple laptop

D. Chromebook

A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

A. CPU fan

B. Memory

C. Power supply

D. Hard drive

A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?

A. Enable pairing.

B. Use a hotspot.

C. Use NF

D. Enable synchronization.

A classroom projector, which is turned on, displays a ashing LED code but does not have any video output. Which of the following should a technician do to resolve the issue?

A. Replace the bulb.

B. Adjust the input resolution.

C. Clean the air filter.

D. Change the input source.

A user with a custom hosts file is having difficulty connecting to a locally hosted site on a small office network. The technician cannot ping the server hostname from the user's computer. Which of the following should the technician ensure on the server?

A. The server is configured with a static IP address.

B. The server does not have an APIP

C. The appropriate services are enabled on the server.

D. The server’s secondary NIC is functioning.