A technician recently installed a new router. Since the installation was completed, a user's PC loses network connectivity when another user's PC comes online.
Which of the following commands are BEST for the technician to run to resolve this issue? (Choose two.)

A. ipconfig / renew

B. ipconfig / all

C. ipconfig / flushdns

D. ipconfig / registerdns

E. ipconfig / release

F. ipconfig / displaydns

Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?

A. Unmanaged switch

B. Hub

C. Firewall

D. Cable modem

A user sets up a cable modem at home and connects the modem to the ISP at the cable company. Which of the following network types does this connection describe?

A. WAN

B. LAN

C. PAN

D. MAN

A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation.
Which of the following should the technician perform FIRST to troubleshoot the problem?

A. Replace the write cache battery.

B. Check the event log for any cache issues.

C. Clear the RAID configuration file and restart the PC.

D. Replace the RAID controller write cache module.

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

A. Webcam

B. Mouse

C. Monitor

D. Optical drive

A technician finishes building a custom gaming computer. When the system is turned on, however, all the fans spin and the LEDs light up on the motherboard, but the system does not POST and the monitor remains blank. Which of the following did the technician fail to connect to the motherboard?

A. SATA signal cable

B. CPU power cable

C. Power LED

D. Motherboard power cable

A technician has assembled an ITX system with a modern processor, but the machine does not POST. The processor fan spins up, and the LEDs on the motherboard light up, but no beeps are emitted by the system. Which of the following is the MOST likely cause of this issue?

A. An incompatible NVMe SSD is installed.

B. An incompatible memory type is installed.

C. The wrong generation CPU is installed.

D. A faulty hard drive is installed.

A systems administrator wants to take advantage of the benefits of the major cloud providers while retaining some data and services in the local datacenter.
Which of the following types of cloud model should the administrator consider?

A. Public

B. Private

C. Hybrid

D. Community

Joe, a user, reports that airplane mode is enabled on his smartphone when he is flying. Joe wants to be able to use the airline's Internet service without disabling airplane mode. Which of the following can Joe perform to achieve this goal?

A. Pair the smartphone with an LTE hotspot

B. Enable WiFi after enabling airplane mode

C. Install the airline’s official mobile application

D. Set up tethering to a personal laptop

A sales executive's personal laptop occasionally freezes while checking email.
Which of the following should a technician do FIRST?

A. Check the network connectivity.

B. Consider the corporate policy.

C. Request details about the problem.

D. Run hardware diagnostics.

A customer wants to purchase a new home computer. The machine will mainly be used for Internet browsing and streaming video, except on weekends when the customer's son will use it to play games with friends.
Which of the following should the technician focus on to meet these requirements? (Choose two.)

A. 80mm case fans

B. Four-core processor

C. RAID 5 array

D. 16GB DDR2 memory

E. Dual monitors

F. Encrypted hard drive

Which of the following wireless networking protocols operates on the 5GHz band and provides data rates in excess of 750Mbps?

A. 802.11a

B. 802.11ac

C. 802.11b

D. 802.11g

E. 802.11n

An end user has signed up to use a web-based calendar application.
Which of the following solutions has the user purchased?

A. DaaS

B. SaaS

C. PaaS

D. IaaS

Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client's configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?

A. Configure the email account as a POP3 connection

B. Ensure the SSL/TLS option is being used

C. Check that the account password is still valid

D. Make sure the smartphone is not in airplane mode

A technician needs to run cabling from the patch panel to a new breakout box. Which of the following should the technician use to connect the cable to the jack at both the new location and the patch panel in the network wiring closet?

A. Wire crimper

B. Multimeter

C. Punchdown tool

D. Cable tester

A user reports being unable to browse the Internet. A technician believes the cause of the issue is related to DNS.
Which of the following should the technician perform NEXT?

A. Test the theory by attempting to browse to a website’s known IP address.

B. Implement preventive measures by manually assigning a DNS server to the PC.

C. Identify the problem by running the command ipconfig /flushdns.

D. Document the findings in the organization’s local knowledge base.

Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?

A. ISDN

B. DSL

C. Fiber

D. Cable

A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of other removable hardware.
Which of the following devices would BEST meet the owner's needs?

A. Docking station

B. Port replicator

C. Thunderbolt

D. USB hub

Which of the following is a common use for NAT?

A. Automatically assigning network addresses

B. Hiding the network portion of an IPv4 address

C. Connecting multiple devices through a single public IP address

D. Resolving alphanumeric names to addresses

After replacing a failed mother board in a user's computer, the technician receives a report that the computer is behaving erratically. The user states the computer shuts down randomly throughout the day and freezes frequently. The technician performs a memory diagnostic, and it reports no issues.
Which of the following should the technician check NEXT in troubleshooting this issue?

A. Reseat the memory and reset the BIOS to default settings

B. Add heat sinks to each installed memory module

C. Enable overclocking functionality in the BIOS

D. Ensure all case fans are plugged in and working

DRAG DROP -
Drag and drop each mobile technology to the description of its use. Some answers will not be used.
Select and Place:
 

A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics.
Which of the following configurations would correct this behavior?

A. Change the email settings in antivirus.

B. Change the security settings of the email client.

C. Change the firewall security settings.

D. Change the email proxy settings.

E. Change the trusted sites in the browser settings.

Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?

A. Pair the devices

B. Set the SSID

C. Update the smart wearable device firmware

D. Enable NFC

Which of the following types of cables is used to provide high-speed voice and data connections in a datacenter to Layer 3 devices?

A. HDMI

B. Multimode fiber

C. Thunderbolt

D. SATA

E. Cat 5

Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician check FIRST?

A. Channels

B. Frequency

C. Antenna power level

D. SSID

Which of the following connector types is MOST appropriate to use to connect a SOHO cable modem to the ISP?

A. DB-9

B. RJ-45

C. RG-59

D. RS-232

A user notices the system clock is changed every morning. The computer is shut down daily. A technician checks the time zone and finds it is correct, and then checks the BIOS settings and finds the time to be incorrect.
Which of the following is MOST likely the problem?

A. The CMOS battery does not have a charge.

B. Daylight savings time is not enabled.

C. BIOS time is set to Universal Time Coordinated.

D. The NTP server has gone offline.

A vendor connects a laptop to the projector for a presentation but notices the projector is not listed as a display in the display properties. Which of the following troubleshooting steps should be done FIRST?

A. Ensure the projector is on.

B. Install the projector drivers.

C. Update the graphics drivers.

D. Verify laptop compatibility.

A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.
Which of the following would be the NEXT troubleshooting step to perform?

A. Increase the fuser temperature.

B. Change the paper feed rate.

C. Clean the transfer roller.

D. Replace the toner cartridge.

Which of the following BEST describes an email infrastructure that uses a local archive server cluster and publicly hosted email servers?

A. Private

B. Public

C. Hybrid

D. SaaS

A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center, and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings. Which of the following steps should the technician take to resolve the issues? (Choose two.)

A. Replace the rollers

B. Clean the transfer drum

C. Clear the counters

D. Replace the toner

E. Delete all the print jobs

F. Clear the paper jam

Which of the following MOST accurately explains what a VPN connection represents?

A. An encrypted set of packets meant to pass information between virtual layer networks

B. An encrypted channel connecting two PANs over a private LAN

C. An encrypted channel connecting two LANs over a public WAN

D. An encrypted channel connecting two MANs over a public WAN

Which of the following allows several VMs to run on a single host?

A. Resource pooling

B. Multitenancy

C. On demand

D. Measured service

Users report they cannot print to the network printer. The printer is on and has the correct static IP address settings. Which of the following should the technician check NEXT?

A. USB connection

B. Printer drivers

C. Wireless settings

D. Router settings

As part of a wireless network upgrade, a home user replaced an older 802.11g WAP with one that only works on 802.11ac. Consequently, many network devices can no longer connect. Which of the following is the MOST likely reason?

A. The old devices require a WAP capable of supporting MIMO.

B. The new WAP is not broadcasting its SSID.

C. The new WAP uses WPA2, which is not compatible with the 802.11g devices.

D. 802.11ac only operates on 5GHz, and the user has many 2.4GHz devices.

A technician is troubleshooting an issue with a printer that is directly attached to a user's workstation. The printer is powered on but will not print. The user claims nothing has changed on the computer, and the printer was working earlier in the day.
Which of the following should the technician do NEXT to determine the cause of the issue?

A. Order a new printer for the user and decommission the current printer

B. Update the printer drivers in the workstation’s OS

C. Physically examine the workstation and printer for any obvious issues

D. Reseat all the printer cables and restart the user’s workstation

A technician is using PXE to upgrade the OS in a lab that has new and old computers. The new devices can obtain a DHCP address but fail to locate the PXE server. The old computers can locate the PXE server and upgrade the OS as required. Which of the following is MOST likely preventing the new computers from booting to PXE?

A. LoJack security

B. BIOS password

C. Drive encryption

D. Secure Boot

Ann, a user, reports the 20GB hard drive on her VM is full. She frequently has to delete files so the machine is usable again. Ann would like access to a machine with a larger hard drive. Aside from the drive being too small, the machine works perfectly for Ann. A technician checks the virtual host and sees it has about
400GB of available disk space.
Which of the following should the technician do to resolve the problem quickly?

A. Go into the hypervisor and increase the size of the hard drive.

B. Spin up a new VM for Ann with a larger hard drive.

C. Move the VM to another virtual host with more resources.

D. Upgrade the hard drive in the virtual host machine.

Which of the following is the minimum category cable that supports 1000Mbps speed?

A. Cat 3

B. Cat 5e

C. Cat 6

D. Cat 6e

Which of the following devices is used to implement network security policies for an environment?

A. Firewall

B. Managed switch

C. Repeater

D. Gateway

A technician is setting up a networked printer in a SOHO. Several users will frequently submit multipage reports, and the printer will use its own integrated print server for managing jobs. Which of the following should be configured to BEST keep the pages sorted?

A. Collate

B. Orientation

C. Duplex

D. Quality

A user purchased a processor to upgrade a computer. After the installation, the computer no longer boots, but everything appears to be installed correctly.
Which of the following should the user have done prior to installing the new processor? (Choose two.)

A. Run a Windows Update

B. Verify the power requirements of the new CPU

C. Purchase a high-efficiency cooling system

D. Disable Secure Boot

E. Check for BIOS updates

F. Reinstall the operating system

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.
Which of the following is the BEST way to proceed?

A. Document and label the cable and screw locations.

B. Replace the screen with a non-OEM.

C. Update the firmware on the device before repairing it.

D. Wait for the vendor to provide more information.

A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?

A. RAID 0 with 15000rpm 15TB drives

B. RAID 1 with 10000rpm 8TB drives

C. RAID 5 with 7200rpm 5TB drives

D. RAID 10 with 5400rpm 6TB drives

A bank employee contacts the help desk for assistance with setting up a new computer. Which of the following peripherals will the technician MOST likely install alongside the device? (Choose two.)

A. Magnetic reader

B. Signature pad

C. Flatbed scanner

D. Web camera

E. External storage drive

A user states the department laser printer continues to display a paper jam error message despite the jam being cleared.
Which of the following should a technician do to troubleshoot this problem?

A. Check the paper path for blocked sensors.

B. Replace the duplex assembly.

C. Run the printer’s internal diagnostics.

D. Verify the pickup rollers are in working order.

A manager reports there is no network connectivity at a desk that has been empty for several months. The jack on the port has no label. Which of the following would be BEST for a technician to use to trace the port connection back to the wiring closet?

A. A crimper

B. A punchdown tool

C. A multimeter

D. A tone generator and a probe

A technician is talking to end users about the specifications for an upgraded application server. The users of the application report that there cannot be any unscheduled downtime or data loss. Additionally, they would like the performance of the application to improve over the previous server in any way possible. The previous server was running RAID 5.
Which of the following RAID solutions should be implemented in this scenario?

A. RAID 0

B. RAID 1

C. RAID 6

D. RAID 10

Which of the following channels would commonly be used on an 802.11 wireless network?

A. 6

B. 17

C. 802

D. 8080

A technician set up a shared printer on the company network for company users to print. The technician also set up a user to print from outside the company through the native cloud printing software. The technician ensures the network is set up to pass the traffic without error. However, when printing a test page, the user received the following error message: Printer unavailable. Which of the following should the technician do to stop the error message?

A. Update the drivers on the workstation

B. Configure AirPrint

C. Disable integrated print services

D. Change the authentication settings

E. Enable remote print